Desktop app: Troubleshooting

Here is a guide to troubleshooting your TaxDome desktop application installation and TaxDome Drive issues: We present the basic problems you might encounter and how to quickly fix them.

Problemi relativi all'installazione con il TaxDome Applicazione Windows

Ricevo il messaggio di errore "Windows Defender SmartScreen ha impedito l'avvio di un'app non riconosciuta"

Wondering why you weren’t able to install the TaxDome Windows application and got this error message? Sometimes Windows doesn’t recognize an app, even if it’s signed by the developer. When the SmartScreen blocks an app, you can still bypass it by clicking on More info, then the Run Anyway option. If there is no Run anyway option to click, this can still be fixed.

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1. Go to Privacy & security > Windows Security and click on App & browser control, then select the Reputation-based protection settings option.

2. Turn off toggles under Check apps and files, SmartScreen for Microsoft Edge, and Phishing protection headers.

You can also right-click on the TaxDome_Setup.exe installer file, and check the Unblock box at the bottom of the General tab, then click Apply. The protection will then be disabled, and you’ll be able to install the application.

Go to App & browser control (either from your Start menu or System settings), then under Check apps and files, select the Warn option. You will now have the Run anyway option and will be able to start the TaxDome Windows application. Plus, there is an additional way to fix this error.

Puoi anche fare clic con il pulsante destro del mouse su TaxDome _Setup.exe, seleziona l'opzione Proprietà , seleziona la casella di controllo Sblocca in basso e fai clic su Applica . La protezione verrà quindi disattivata e potrai installare l'applicazione.

TaxDome app won’t launch

If TaxDome isn’t launching on your computer, this may be caused by a corrupted or outdated app version. Follow these steps to resolve the issue:

1. Close the app completely by exiting from the system tray or using Task Manager. Alternatively, you can reboot your PC and don’t open the app yet.

2. Copy the following path: %LOCALAPPDATA%\TaxDome\TaxDome.exe_Url_4rmhg05znv3f5gfly3btm5a0ef1vop51\

3. Press the Windows key, then paste the path into the search bar.

4. Press Enter.

5. Inside this folder, locate any subfolders with version numbers (format: 3.8X.XXX) and delete them completely.

6. Open the TaxDome app again. It should launch correctly with a fresh setup.

TaxDome app is running slow or freezing

If the application is running slowly or freezing, corrupted cache files may be the cause. Try the following steps:

1. Fully close the app by right-clicking on it in the system tray and choosing Exit, or using Task Manager. Alternatively, restart your computer but don’t open the app yet.

2. Copy the following path: %APPDATA%\TaxDome\TaxDome Windows App

3. Press the Windows key and paste the path into the search bar.

4. Press Enter.

5. Delete everything inside the folder.

6. Start the app again, let it fully load, and check if the issue persists.

TaxDome Drive is running slow or doesn’t work

If you’re experiencing performance issues with TaxDome Drive or you’re unable to use it, this is likely because you’re using an outdated version of the TaxDome Windows app. We’ve recently updated TaxDome Drive to speed up uploading and navigating between folders (the old WebDAV version is no longer supported). The fix:

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1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. This ensures that the speed improvements from the latest update are applied. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app with the latest version. Open the TaxDome Windows app, click Yes, restart & update in the notification window to download and install. Alternatively, download the latest version from your portal.

Problemi di stampa con il TaxDome Applicazione Windows

I can’t send the file to the TaxDome app via the TaxDome Printer

If you’re experiencing issues when trying to send a file to the TaxDome App using the TaxDome Printer, you’re most likely using an outdated version of the TaxDome Windows app.

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1. Delete TaxDome Printer from your computer system. Open Bluetooth & devices (via the Start menu or System Settings), select Printers & scanners, select TaxDome Printer, and click Remove.

2. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

1. Delete TaxDome Printer from your computer system. Open Printers & Scanners (via the Start menu or System Settings), click on TaxDome, and then click Remove device.

2. Go to Add or remove programs (via the Start menu or System settings), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

3. Update the TaxDome Windows app with the latest version. Download the latest version of the TaxDome Windows app from your portal.

Ho problemi di stampa con il TaxDome App Windows su desktop virtuale (Verito, Windows Server)

Download the latest version of the TaxDome Windows app from your portal.

Sto ottenendo il " PDF Configurazione del creatore nel Registro di sistema di Windows non trovata. Messaggio di errore "Prova a reinstallare PDFDriver"

If you’re getting this error message when trying to send your file to the TaxDome App using the TaxDome Printer, download and install the PDF Creator app component .

If all else fails, we’ve had reports that rebuilding the user profile solves the issue. Here’s a link to an MS article about it .

Ricevo l'errore di inizializzazione MFP

If you are using Windows 10 and getting an error while initializing MFP (multi-functional printer), this may be due to the Windows 10 issue with printers. Microsoft is aware of the issue and will release an update for Windows 10 that will fix the problem. In the meantime, you can fix the issue by installing the optional update .

File issues with the TaxDome Windows app

If you’re experiencing issues when trying to save your files to the TaxDome Drive, you’re most likely using an outdated version of the TaxDome Windows app.

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1. Remove Dokan Library from your computer’s system. Open Apps (via the Start menu or System settings), select Installed apps, locate Dokan, click Uninstall in the three-dot menu, follow the instructions, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

1. Remove Dokan Library from your computer’s system. Go to Add or remove programs (either from your Start menu or System Settings ), search for Dokan, click Uninstall, follow the instructions on your screen, and then reboot your PC.

2. Update the TaxDome Windows app to the latest version. Download the latest version from your portal.

Ricevo il messaggio di errore "Risorse di sistema insufficienti per completare il servizio richiesto"

Se vedi questo messaggio mentre provi ad aprire un file .qbw, segui questi passaggi:

1. Disattiva temporaneamente il programma antivirus sul computer, quindi apri il file per verificare se il problema è stato risolto. Se l'errore non si verifica più, procedi al passaggio successivo.

2. Add the application to the list of your antivirus program exceptions, then reenable it.

Mancia

If you’re using a McAfee antivirus program, disable the real-time scanning feature.

Sto ottenendo il QuickBooks messaggio di errore codice “-6189, -816”

Se ottieni questo mentre apri un file .qbw, fai questo:

1. Chiudere il QuickBooks applicazione.

2. Download and install the actual version of the QuickBooks Tool Hub.

3. Nell'hub degli strumenti di QuickBook, seleziona Problemi del programma , quindi seleziona Correggi rapidamente il mio programma .

4. Aprire il file .QBW.

Ricevo il messaggio di errore "La dimensione del file supera il limite consentito e non può essere salvata"

If you’re getting this error message while trying to download a file via TaxDome Drive, you’ll need to change your registry settings:

Avvertimento

Before modifying the registry, make sure you have created a system restore point or made a backup of your files.

1. Premi Win+R , digita regedit, quindi premi Invio pulsante sulla tastiera per aprire l' Editor del Registro di sistema , quindi vai alla seguente posizione:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters

2. Fare doppio clic sulla chiave FileSizeLimitinBytes per modificarla:

• Se è selezionato Esadecimale , assicurarsi che il valore sia impostato su 2faf080.

• Se è selezionato Decimale , assicurati che il valore sia impostato su 50000000. Se questo valore non risolve il problema, prova a utilizzare 4294967295.

3. Riavvia il PC. Ora dovresti riuscire a copiare il file.

PDF e Adobe Problemi relativi ad Acrobat

Mi viene chiesto di entrare TaxDome credenziali ogni volta che apro un PDF nell'Acrobata

Adobe Acrobat can’t save login and password between sessions, so you’re prompted to enter your TaxDome credentials every time you open a PDF from TaxDome Drive. The simplest solution is to install another PDF reader (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . If you’re not able to install it, you can fix the problem by leaving the Acrobat window open (you can do that by closing a separate file in a tab, not the program itself).

Non riesco ad aprire PDF file dal TaxDome Guida utilizzando Acrobat Reader e ricevi un messaggio di errore "Accesso negato"

Se ricevi il messaggio di errore "Accesso negato" quando provi ad aprire PDF file dal TaxDome Drive, ecco come risolvere il problema:

1. Vai al menu Modifica , quindi fai clic su Preferenze .

2. Select Security (Enhanced) on the left pane, clear the Enable Protected Mode at startup checkbox, then confirm by clicking Yes.

3. Click OK to save your changes.

How do I change a default PDF reader

If you’re having issues with your current PDF reader, you can easily change it to another one.

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1. Open Apps (via the Start menu or System settings), select Default apps.

2. Type pdf in the search bar.

3. Click the current app name, choose a new app from the drop-down list, and click OK to set it as your default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

1. Open Apps (via the Start menu or System settings).

2. Seleziona App predefinite , quindi fai clic sul collegamento Scegli app predefinite in base al tipo di file .

3. In the Choose default apps by file type window, scroll through the list until you find .pdf PDF File, click the Microsoft Edge button to the right, then select an app from the drop-down list to set it as your new default.

Now, the PDF files in your TaxDome Drive will open with the PDF reader of your choice.

Non riesco ad aprire un PDF dal TaxDome Guida e ricevi un messaggio di errore "Hmmm... Impossibile raggiungere questa pagina" in Edge

If you’re getting the “ Hmmm…can’t reach this page” error message when trying to open a PDF in your TaxDome Drive, you’re most likely using an outdated Edge browser (the default PDF reader on Windows 10). The simplest solution is to install a new one (go to The 6 Best PDF Readers for Windows in 2019 to find out more), then make that your computer’s default PDF reader . However, if you’re not able to install it, you can fix the problem by changing your system settings.

1. Open Internet Options by typing internet in the Start menu or search bar.

2. Go to the Security tab, select Local intranet, then click the Sites button.

4. Nella finestra pop-up, fare clic su Avanzate , immettere l'indirizzo dell'unità mappata (è possibile copiarlo dalla pagina di errore di Edge), quindi fare clic su Aggiungi .

5. Fare clic su Chiudi , quindi su OK per salvare le modifiche.

Adesso, il PDF file nel tuo Taxdome L'unità verrà aperta in Edge.

Come faccio a segnalare un problema nell'app di Windows?

You can help improve the TaxDome Windows application by giving us feedback about any problems you’re having:

1. Right-click anywhere on the title bar or click the three vertical dots in the upper right corner, then select Report an Issue.

2. Describe your problem, then click Send. The logs will be collected and sent automatically.

Li esamineremo e ti invieremo una risposta.

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