Segnala un problema

Siamo sempre qui per aiutarti con qualsiasi tipo di problema o difficoltà tecnica.

Controlla i problemi noti

If you encounter an issue, as a first step, check if it is already known. If the issue is known, you don’t need to report it—just track its status. There are two different ways to check known issues and track their status:

• Global: To check if TaxDome is fully functional at the moment, go to status.taxdome.com . This page also warns you about scheduled maintenance in advance.

• Localized: To check more minor issues related to particular features, go to the Opened Bugs page . There, you can also see when approximately the issues will be resolved—if the status is In Development, the bug will be fixed very soon.

Segnala un problema tramite il portale web

We appreciate hearing from you. If you’ve encountered a bug, please let us know by clicking Help in the top navigation bar. Then click Bug report.

A chat box will open in the lower-left corner—include as much detail about the issue as possible.

Upon completion, you’ll receive an email with the report summary and a submission ID. Use the ID to track the issue.

After submitting a bug report, follow these steps:

1. Vai su Impostazioni , quindi apri la scheda Impostazioni azienda .

2. In the Editor access section, toggle on Allow the support team to log In with owner-like permissions, then click Save.

This setting can be toggled on by a firm owner or admin .

Segnala un problema nell'app Windows

Aiutaci a migliorare il TaxDome app Windows fornendoci feedback sugli eventuali problemi riscontrati.

1. Click three dots in the top right corner or right-click anywhere on the title bar and select Report an issue.

2. Describe the problem and click Send. The logs will be collected and sent automatically.

Il nostro team di supporto esamina tutto e ti invia una risposta.

Segnala un problema nell'app mobile

Per farci sapere di eventuali bug sul TaxDome App mobile, clicca sul punto interrogativo della guida pulsante nell'angolo in alto a destra dello schermo, quindi fai clic su Segnala bug .

This will take you to the bug report form. Fill it out, including as much information as you can.

Una volta terminato, il nostro team di supporto esaminerà il tuo feedback e ti ricontatterà con una risposta.